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LiveVox Offers Hosted Predictive Dialer for a Flexible Environment

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January 17, 2012

LiveVox Offers Hosted Predictive Dialer for a Flexible Environment

By Susan J. Campbell, TMCnet Contributing Editor


In the world of the contact center, flexibility is critical for survival and success. To achieve this flexibility, the contact center must have access to solutions that are scalable, affordable and immediately deployable. Such attributes are not found in hardware infrastructures with proprietary integration, something LiveVox (News - Alert) suggests companies avoid. The company takes a new approach to infrastructure and applications with its hosted predictive dialer technologies. 



A recent LiveVox white paper explored the company’s patented platform, which is a hosted predictive dialer that integrates key applications, such as an IVR, ACD, call recording and more, deploying it all in the cloud. The approach is designed to be simpler, more powerful and more flexible to enable the contact center to more effectively compete in an intense market. 

In deploying the hosted predictive dialer from LiveVox, the contact center can enjoy a reduction in capital expenses by as much as 90 percent, a shrink in deployment timeframes by as much as 95 percent, a cut in call abandonment by 80 percent, a 30 – 50 percent increase in agent talk time and an environment that simplifies compliance, reliability and security. 

The strategic benefits delivered in this hosted predictive dialer include cost efficiency positioned as unmatched when compared with hybrid VoIP or TDM solutions. These benefits include a reduction in overall operating expenses; a pay-per-use model; a reduction in the stress on internal IT; an elimination of upfront costs, hardware and software; and the elimination of constraints due to professional services or licensing requirements. In taking the LiveVox approach to the hosted predictive dialer, the contact center can leverage faster deployments and more flexible campaigns. 

There are no longer integration headaches that tend to emerge with proprietary applications. Plus, blending and routing throughout the enterprise is easily simplified. With multi-site deployment possibilities, the company’s hosted predictive dialer allows for Web-based deployment, routing and controls and delivers multi-source workgroups on demand. Warm transfers can take place instantly and globally to ensure the best experience for the customer. The scalable solution can meet any talk time goals with unlimited manager and agent stations with Web-based strategies and management. 

The company’s ACD offers reporting and control that is globally visible, extending enterprise routing and blending. Outbound and inbound IVR is supported on demand with an IVR configuration manager to support rapid script changes. CRM integration ensures full account penetration and analytics, as well as best time to call analytics and targets.LiveVox positions its hosted predictive dialer against the “business as usual” approach. This company does all the work while customers enjoy all the glory.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.


Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Juliana Kenny






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