LiveVox Inc., a company that provides enterprises with VoIP cloud-based contact center solutions, just announced that it will be allowing call centers to cut costs on cell phone calls with new compliance standards with off-shore and on-shore sub-second warm transfers. Additionally, the company plans to take advantage of a new global routing system to make calls less costly, saving its current and future clients money.
The changes that LiveVox (News - Alert) will be making are in lieu of new Telephone Consumer Protection Act (TCPA), which heavily limits the availability of affordable cell phone plans. To reply to these regulations, LiveVox has created a new strategy using its own Global automatic call distributor (ACD) for any "warm" transfers that involve routing any calls to on-shore locations from off-shore facilities.
With these new changes, multi-site call centers can take advantage of the new routing system to reduce the amount of time dialing manually and starting RPCs without having to sacrifice anything service-wise. The estimate for RPC savings sits at around 88 percent apiece, or $6.07 for each RPC, adjusted for costs in labor.
"We are very pleased to be able to provide a robust strategy for cell phone compliance to our multi-site clients," said CEO Louis Summe (News - Alert) of LiveVox. "Traditional site-premised technology simply cannot accomplish this without large capital and resource investments. This is a prime example of how our platform significantly impacts the way call centers approach a changing business environment."
LiveVox now offers a completely burstable cloud-based call center solution that's PCI (News - Alert)-certified and allows companies to have full control over their agents without having to consider location or business headquarters. Clients of LiveVox are able to control everything from a centralized user interface over the Web that lets them configure their entire work force without actually having to turn up at the office. Configuration makes room for on-shore, off-shore, on-site, and home-office agents without requiring any client to hop from one solution to another.
Edited by Rich Steeves