InferX Corporation, a provider of predictive analysis technology, announced it has been selected by Agency of Department of Treasury, to deliver predictive analytics support services for social media-based business processes.
Agency of Department of Treasury required the InferX team predictive analysis technology to power the citizen business information systems. The predictive analytics will enhance the Agency’s ability to make meaningful comparisons, and evaluate key support measurement variables for their citizen customers.
The project aims to optimize the citizen experience during interactions with the customer support infrastructure. It will enable the agency to streamline customer support through Web site, call center or IVR so it can respond to changing requirements of citizens in the most efficient manner.
"The InferX Team is proud of our collaboration efforts with our Systems Integration partner and Government customer in a revolutionary support project, while meeting key management objectives for fiscal alignment and improvement of citizen support requirements,” said Vijay Suri, president and CEO of InferX Corporation, in a statement.
“This new business initiative continues to solidify our market leadership in the federal advanced analytics marketplace; thus continuing our focus on using information prediction to enhance business processes," Suri added.
With InferX, the Agency gains the ability to conduct across-the-board scrutiny and keep pace with evolving customer service demands. It provides the framework to enable citizens to get a complete view of key information metrics.
InferX advanced analytics solution provides Department of Treasury agencies with the ability to rapidly conduct operational analysis within a framework of multiple data sources; without having to bring all the data together in one location. The solution processes the rapidly changing information into actionable knowledge and presents the Government with better management decisions for operational planning and execution.
In another related development in the hosted predictive dialer industry, LiveVox (News - Alert), a provider of Private VoIP Cloud contact center applications, announced a strategy that enables call centers to maximize cell phone dialing results while addressing compliance goals.The new strategy leverages LiveVox’s Global ACD for sub-second warm transfers to route calls from off-shore to on-shore agents. The strategy combines off-shore to on-shore sub-second warm transfers and global skills-based routing capabilities in a single cost-effective campaign. With this, the platform significantly impacts the way call centers approach a changing business environment.
Edited by Juliana Kenny