To be competitive as a call center operation in the 21st century, a company must deftly navigate the challenges of start-up and ongoing operating expenses, while equipping call center agents with the ability to provide superior customer service that translates into increased and sustained revenue streams. Advances in telecommunications technology have created strategic advantages for call centers that utilize the power of hosted services over legacy, premise-based call center solutions.
Connect First, a hosted call center software company, was named as a recipient of the 2012 NGN (Next Generation Network) Leadership Award presented by TMC’s (News - Alert) publications, INTERNET TELEPHONY and Next Gen Mobility magazine. It was honored with the Outstanding Innovation Award for Cloud Routing technology. With cloud routing, calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skills groups.
TMC, a global, integrated media company, recognized the growth, evolution and distinction between the applications and services designed for next generation networks and the enabling technologies that make them possible. Connect First Cloud Routing is 100 percent on demand and is offered as a Software- as- a- Service (SaaS (News - Alert)) solution.
“No other platform, service, or premise based equipment can match the level of business continuity offered by Connect First’s Cloud Routing Platform,” stated Geoff Mina, CEO, Connect First. “Clients avoid major equipment CapEx and reserves, eliminate service disruptions, and maximize customer loyalty and profitability.”
The Connect First Cloud Routing solution is ideal for business continuity challenges, unexpected volume spikes and load balance/call distribution. It offers a comprehensive set of features and configuration parameters, such as real-time configuration activation, call monitoring and reporting, real-time telemetry, centralized Web-based management and there is no equipment needed.
“Connect First has been recognized for their exceptional work in advancing next gen services and technologies. Cloud Routing has proven it is exceptional and its innovation has contributed to the transformation of the industry,” stated Rich Tehrani (News - Alert), CEO, TMC. “We are pleased to honor Connect First for driving the next generation of technologies that will enable our communications needs.”
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Brooke Neuman