FrontRange Solutions (News - Alert), an ITSM provider, announced that the latest version of its FrontRange Cloud will also include FrontRange Cloud Discovery and Cloud Mobile.
With FrontRange Cloud, users now have access to a comprehensive set of apps that can help them enhance their service desk operations in an integrated service management and client management solution. The new inclusions announced in the latest release are specifically designed for field service technicians.
“From a single vendor, we not only offer solutions to manage service desk processes and automation, but we also provide a complete view of any IT asset within our Cloud based solutions, or via a hybrid of cloud and on-premise,” stated Kevin J. Smith, VP and GM of the cloud business unit at FrontRange.
Five9 (News - Alert), a cloud-based contact center software provider and a client of FrontRange, acknowledged that FrontRange Cloud is the most flexible, advanced and complete cloud ITSM solution available, enabling it to deliver world-class service to clients while increasing its operational efficiency managing its cloud-based contact center software platform.
According to FrontRange, the FrontRange Discovery allows one to find, audit and continually track every computer and server, every network printer and switch, every major operating system and application on the network – building a comprehensive and dynamically updated catalog of their complete IT inventory. While Cloud Mobile improves customer field service management engagements and extends the reach of service desk staff members to the mobile environment.
FrontRange claimed that it offers powerful and affordable IT service management, IT asset management and customer service management solutions that enable IT and services transformation by providing enterprise-class capabilities that deliver fast time to benefit, high ease of use and rapid return on investment.
Recently, Pizza Hut selected FrontRange Solutions to support IT service management requirements in Australia and FrontRange Solutions received a 2011 IP ‘Contact Center Technology Pioneer Award’ from Customer Interaction Solutions magazine.
Want to learn more about cloud communications? Then be sure to attend Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.
Edited by Rachel Ramsey