TMCnews Featured Article

SoundBite Communications (News - Alert), a provider of cloud-based customer experience solutions, has enhanced its compliance suite for contact centers.

The multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.

Officials with SoundBite said that the compliance solution suite helps contact centers mitigate risk by preventing prohibited numbers from being contacted, ensuring agents adhere to requirements, keeping up with consumer mobility and phone portability, controlling contact frequency and managing consumer consent and profile data

"The SoundBite customer communications platform significantly reduces compliance risk for accounts receivable management organizations," said Tim Segall, chief technology officer at SoundBite Communications, in a statement.

Segall said that by combining advanced contact center capabilities such as multichannel communications, preference utilization and over-dialing protection with a suite of built-in tools that enable compliance, organizations benefit from increased control, more cost-effective outreach, better customer experience and greater collections success.

According to company officials, SoundBite's secure cloud platform and rigorous data security practices help clients mitigate risks, ensure privacy and enable compliance with government regulations such as FDCPA, TCPA, FCRA, the UK Data Protection Act, GLBA, Sarbanes-Oxley and HIPAA, as well as with many privacy regulations and standards.

As a certified PCI (News - Alert) level one service provider, SoundBite assures its clients that its security program is both comprehensive and effective.  

"Cloud and hosted solutions are being used in more critical and sensitive applications. Larger organizations in particular want to ensure that they satisfy stringent security and reliability requirements," said Brendan Read, analyst at Frost & Sullivan (News - Alert).

Read said that cloud solutions must frequently provide and meet compliance, audits or certification with government regulations and private standards in order to meet the requirements of clients from regulated market verticals.

Company officials said that SoundBite helps its clients manage compliance as new demands are imposed from various regulatory agencies such as the FCC and FTC (News - Alert) in the United States, Ofcom and OFT in the United Kingdom and CRTC in Canada.

SoundBite partners with clients to create strategies that enable contact center compliance, resulting in improved efficiencies, lower costs, more outreach opportunities, and greater collections success.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.