When it comes to buzzwords in technology, the cloud is something that you just can’t stop hearing about. Cloud computing, VoIP and cloud storage are all a part of the big phenomenon of moving everything to Internet-based communications. Companies are facing the decision of making the move to public or private clouds.
LiveVox (News - Alert), a provider of cloud contact center solutions, offers a private VoIP cloud that utilizes carrier IP/Multi Protocol Label Switching (MPLS) networks and delivers multisite deployment, routing and controls.
The LiveVox cloud platform combines a multicarrier IP/MPLS mesh with highly scalable, multitenant contact center applications. The PCI (News - Alert)-certified, fully burstable solution has been built from the ground up for near infinite scalability and rapid deployment with complete geographic independence.
LiveVox delivers centralized implementation, management and control while delivering security and redundancy unsurpassed by legacy hardware solutions.
The LiveVox solution offers cloud capacity provisioning with simultaneous bursting of all layers of technology stack to deliver real-time capacity needs on demand, portability to ensure optimal licensing and technology across global locations, cloud-based switching to eliminate on-site switching requirements and simplify load balancing and network topology and improve transfer speeds and service levels.
With cloud-based switching, contact centers can more seamlessly execute multisite call routing with real-time visibility into agent presence at all locations. They can deliver site-to-site voice/data transfers and screen pops without reliance on site-premised PBXs or network routing “master node” hardware. LiveVox fully integrates this into call center applications such as ACD, predictive dialer, IVR, PBX (News - Alert) and call recording, company officials said.
The private VoIP cloud also features PCS-DSS certification, redundancy, cloud integration, centralized control and new feature enhancements, designed to eliminate the technology lifecycle with feature upgrades to keep pace with changing technology.
To learn more about LiveVox’s cloud contact center solutions and its private VoIP platform, visit www.livevox.com.
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Edited by Braden Becker