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BIA Selects Telax Hosted Call Center

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November 29, 2012

BIA Selects Telax Hosted Call Center

By Carolyn J Dawson, TMCnet Contributor

The Bureau of Indian Affairs (BIA) recently selected the hosted call center solution from Telax. GSA (News - Alert) carried out a thorough evaluation of call center solutions on behalf of BIA and revealed that Telax’s software was not only extremely technically suitable but also priced affordably, thereby well-suited for addressing the precise requirements of BIA.

All networks are incorporated by the cloud-based vendor, Telax. The offering from Telax is also well-attuned with several Web-based management tools like unified communications software and CRM.

In a statement, Mario Perez, founder and president of Telax said, “We are very proud to be a cloud vendor for the GSA and specifically the Bureau of Indian Affairs. The public sector needs solutions that are effective and efficient while also being affordable, and the Telax hosted call center solution fits that model.”

Numerous federal, state and municipal government agencies utilize the services offered by Telax. These organizations prefer Telax’s services mainly for its fixed-price costing. The government agencies are therefore able to prepare for their future budgets easily without being concerned about unexpected or regular alterations in the pricing. Alternatively, organizations can use the Telax offering in association with their current equipments. These organizations can therefore save on capital investments, a boon for any public sector organization.

Contact centers are able to ensure customer satisfaction with the assistance of Telax Hosted Call Center. Unlike conventional hardware, Telax guarantees increased functionality at a very economical price. Customers are offered a custom-designed user-friendly hosted call center offering by Telax. The Telax offering includes receptive day-to-day assistance and is available without any long-term contracts.

Some of the capabilities incorporated by Telax Hosted Call Center comprise of multichannel ACD, self-service IVR, workforce management, recordings, reports, CRM integration and social media among others. The solution also offers voice, chat, e-mail, fax, workforce management, recordings, reports, executive dashboards, remote agents, disaster recovery, screen pop integration and social media. Customers of the Telax offering include Best Buy (News - Alert), Johnson & Johnson, CI Investments, Health Canada and the GSA. The Telax offering assists customers to decrease expenses and enhance productivity.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rachel Ramsey

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