MDLsolutions (News - Alert), a provider of IT telecom/VoIP solutions, announced a partnership with Pimsware to deliver a large scale, affordable call center solution to multiple collection agencies.
Now, the call center solution fully integrates with Pimsware CRM. The integration provides call centers with a reliable, accurate reporting, agent monitoring, and recording software tool - at an aggressively cost effective price intended to competitively reduce system expenses, according to Michael Langman, MDLsolutions co-founder.
Further, the solution reduces a call center's cost of deploying complex, and normally expensive, PBX (News - Alert) and predictive dialer systems. It gives immediate cost savings to companies.
MDLsolutions provides remote setup and support for its call center customers.
Minimum hardware requirements for the services include: two Windows PCs (IP PBX and Predictive Dialer) or one Windows PC running VirtualBox, and one Windows PC for each agent running on a network supported by a switch, with Internet (VoIP connectivity).
Pimsware is an Atlanta-based software development company that provides solutions to organizations that manage large volumes of data, online fulfillment and call center operations across various industries
The integration between MDLsolutions and Pimsware CRM provides a high quality, large scale, affordable call center solution to multiple collection agencies. It provides a comprehensive call center solution for collection companies at a very affordable price.
According to company officials, there is a high value placed on the benefits of using a supported Predictive Dialer and CRM solution to increase productivity in your call center. The integration of MDLsolutions with Pimsware now offers an affordable solution.
MDLsolutions has expertise of more than two decades of working in the IT Telecommunications space with companies like Cisco, ShoreTel, Avaya, Nortel, Mitel (News - Alert), TAPI, Aculab, Brooktrout (Cantata) and NMS. It enables its customers to acquire and apply cutting edge technology and applications which increases productivity.
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Edited by Brooke Neuman