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The Hosted Predictive Dialer is More Versatile than Many Might Think

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December 27, 2012

The Hosted Predictive Dialer is More Versatile than Many Might Think

By Rory Lidstone, TMCnet Contributing Writer

The functionality of a hosted predictive dialer isn't restricted solely to the call center. In fact, as the technology evolves and improves, more and more industries may find it advantageous to implement a hosted predictive dialer solution.

For example, companies in the financial industry might use a hosted predictive dialer for banking, checking loan balances, the stock market, fund liquidation or cash management. In retail services, a hosted predictive dialer can be used for cataloging sales, tape rentals and DVD rentals.

Other industries that can benefit from a hosted predictive dialer include government, social services, health care, sports, hospitality and many more.

This is all possible with improvements made on hosted predictive dialer technology, allowing a number of new features, such as displaying agent statistics right on the screen. Of course, a hosted predictive dialer solution will always be best suited to telemarketing and call center use and, in these cases, features such as agent call back scheduling and inbound automated call distributors can be instrumental in maintaining efficiency.

Furthermore, the ability to import data and manage lists and set appointments — as well as set the time and date on an agent's screen and provide appointment details — makes agents' jobs much easier.

Fortunately, it's easy to keep pace with changes in hosted predictive dialers as companies like LiveVox have made this functionality more or less standard in their VoIP cloud solutions. Of course, LiveVox's (News - Alert) cloud platform features a lot more than just predictive dialing, as it combines a multicarrier IP/MPLS mesh with highly scalable, multitenant contact center applications — including ACD, IVR, PBX (News - Alert) and call recording.

LiveVox recently announced major improvements to its Compliance Suite, a platform that allows companies to manage compliance as client demand and regulations change, which in turn allows users to streamline compliance across multiple contact centers. The primary new feature introduced into the suite is called Phone Lock, which eliminates the three most common sources of call recording gaps: manual dials, inbound calls and transfers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rachel Ramsey

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