Provider of cloud-based virtual call center technologies TCN recently integrated its automated dialing technology with AutoStar Solutions’ Web-delivered software programs.
Calling this integration a “marriage made in heaven,” Terrel Bird, CEO at TCN, said AutoStar customers are already enjoy the tremendous advantages of a hosted client interaction solution.
AutoStar Solutions is a provider of business applications for automobile dealerships and finance companies. With the integration of the automated calling technology, AutoStar Solutions now has the optimum tools needed to build greater loyalty with its customer base and even greater resource efficiency, Bird said, adding it is a “win-win-win for all involved.”
With automated dialing technology, clients don’t have to make calls. On behalf of the clients, this system makes the call and once connected to the customer, it transfers the call to a specialist.
Company officials said the technology saves the time of employees, who have to directly interact with customers, as they don’t have to endlessly dial the phone numbers in case the customer isn’t picking the call. This maximizes the productivity and performance of the employees.
Additionally, predictive and conditional dialing tools allow employees to make target calls, only to those who they want to contact and at a particular time.
The suite of call management tools is expected to benefit AutoStar clients. Thanks to the suite, these clients can now gain competence in collection calls. In addition, the call management tools provide the opportunity to contact customers, proactively, according to company officials.
Some AutoStar clients include automobile dealerships and finance companies that specialize in pre-owned vehicles. While interacting with these clients, AutoStar can now provide them with a way to communicate with important customers quickly and at a low cost.
TCN believes this latest integration will help AutoStar and its clients to enhance the level and scope of its communication with customers, which will help it build loyalty, gain referrals and improve dealer collections.
“The usefulness of TCN’s auto dialing technology is undisputed,” said Allen Dobbins, president and CEO at AutoStar Solutions, adding that to many independent auto dealers, time is money, and the combination of AutoStar and TCN helps save them both.
Ray Lloyd of Mike Carlson Motors said this integration allows the company to provide a higher level of service to its customers. “What was once available only to captive finance sources and the largest banking institutions is now open to even the smallest dealers.”
Last year, TCN launched the dialer solution that ensures privacy and legal compliance and also allows clients to pause and interrupt call recording. The solution also includes a pause recording feature that enables companies to skip recording for three to 10 second pre-set intervals while a customer provides their payment card’s CVV, or other sensitive information.
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Edited by Rachel Ramsey