Technology innovations have helped efficiency, productivity and cost-effectiveness in the call center. One of the most basic applications used in the call center to control costs is the predictive dialer, a computer-based system that automatically dials groups of telephone numbers and then passes live calls to available agents.
DialTel, a provider of hosted IVR services such as predictive dialing, voice broadcasting, virtual PBX (News - Alert) and virtual call centers, plans to release a new voice broadcasting platform in July to improve the user friendliness of the site and enrich the customer experience.
“This new interface is going to bring our Greendialer Voice Broadcasting platform up to date with all the technological advances over the past five years. Existing customers will find it easier to manage their campaigns while new customers will find it very user friendly,” said Erik Scanlan, CEO, Dialtel, in a statement.
DialTel offers voice broadcasting services through its hosted dialer without any out-of-pocket investments for hardware or software. In addition to improving calling efficiency, the dialer is ideal for lead generation. Users can create exclusive, real-time leads for industries such as business insurance. Using DialTel’s dialer, users only pay for the calls they successfully terminate, meaning they don’t get charged any kind of hosting fee or have to pay for calls that do not succeed. By selling dialer hardware to customers, Dialtel acts as a host for the Web portion of the service while freeing customers to connect to any carrier they wish.
The company recently released a premises-based dialer service, The Dialer Cloud, to combine the benefits of hosting in the cloud and owning the software. The Web-based service interacts with the dialer, so customers can manage their entire account from the Web while the dialer will do all of the hard work. The benefits of cloud-based voice broadcasting services are aplenty; customers can utilize an existing network and save money by eliminating the need to purchase expensive equipment and sign contracts.
The new platform allows for users to easily manage and monitor campaigns such as polls, surveys, live transfers, voicemail leads and mass notifications. The dashboard will feature important information from one location, including live stats and details of a campaign.
Edited by Jamie Epstein