Despite Yahoo’s recent move to ban working from home, people are working from home all the time these days, whether they’re telecommuting or running a business from their garages. Of course, that also means making a lot of calls, so technology that can help in that regard is always in demand. In such a case, predictive dialer systems can prove quite helpful.
Predictive dialers are very helpful for automating placing calls, even without a call center. They’re not only useful for telemarketing, market research, and so on, but also for making business calls of basically any kind.
With one, people can call a list of telephone numbers automatically, connecting agents to the ones answered. It saves time in constantly calling numbers only to reach an answering machine, and doesn’t contact more numbers than there are agents available.
Furthermore, many predictive dialing systems can be installed and automated form one’s computer. There’s also the option to use a hosted service, allowing one to use it from any device of their choosing; a particularly useful option for those traveling a lot.
There is a nice variety of predictive dialer programs available as it is, so looking at one’s options is important. Companies such as ChaseData Corporation, APEX Voice Communications, and SpitFire Enterprise all offer predictive dialers that have proven very useful to many individuals and businesses.
LiveVox (News - Alert) delivers all outbound dialing modes without the limitations of hardware licenses and telephony infrastructure. Users can develop predictive, preview or manual dialing campaigns on-demand to suit a variety of portfolios. Its dialer is also integrated with LiveVox ACD, IVR, call recording and business analytics applications, offering a completely unified communications solution.
Predictive dialers can make all the difference between instantly connecting with a customer or having to wait through several rings, reach the answering machine, leave a message, then try the next one. While that can be a time-draining nuisance to anyone, when you’re working, time is money, so the time, frustration and energy predictive dialer systems can save is invaluable.
Edited by Rachel Ramsey