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The benefits associated with hosted solutions continue to be touted throughout the media and vendor marketing materials, but are they real and measurable? This is an important question to ask before replacing legacy investments with hosted platforms. Fortunately, if you’re considering the hosted predictive dialer, there are six benefits we can discuss right away.

As highlighted in this LiveVox (News - Alert) post, six real and measurable benefits associated with the hosted predictive dialer are faster deployment, cost efficiency, increased flexibility, simplified integration and scale, global control and a focus on security. These benefits also address key questions you’re likely to have before making any technology investment, including the stress on in-house resources, scalability, security, integration and deployment.

Let’s take a closer look at these benefits:

Faster Deployment – any time you’re investigating new technology, it’s important to evaluate the time to deploy the solution and how this time could interfere with your operation. The contact center launching the hosted predictive dialer enjoys faster deployment, which means you won’t be wasting internal resources to bring this new tool online.

Cost Efficiency – the cost difference between the hosted and on-premises solutions is the most common argument and one that must be examined with scrutiny. With the hosted option, you no longer have a fee associated with seat licenses, maintenance, professional services or support.

Increased Flexibility and Scale – in partnering with LiveVox, you’ll have the opportunity to focus your time and attention on business strategy and results, instead of working to fit within specific restraints. Scaled solutions can be delivered across the organization, whether it is one building or multiple locations across the globe.

Simplified Integration – the hosted solution that is architected to virtually link to any host system is ideal. If you have to rely on proprietary hardware and voice integrations, you’ll be faced with greater expenses that can hinder your ability to adapt strategies and campaigns.

Global Control – with a hosted approach in the contact center, the ACD can pool outbound, inbound or at-home agent groups and combine workgroups across geographies. Even if each site is using a different system, a unified strategy can be implemented or sites can be managed through customized control.

Security – any technology implementation comes with its own set of security concerns. The hosted predictive dialer should be examined for standard and customized security elements, including PCI (News - Alert)-compliance.

To truly get the promised benefits out of any solution, it must address key customer concerns in deployment and operation. LiveVox does well to address these concerns and focus on the real and measurable benefits its solution provides for the contact center today.