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Hosted Softswitch Series: Industry's Best Rated Security Features

TMCnews Featured Article

September 08, 2011

Hosted Softswitch Series: Industry's Best Rated Security Features

By Susan J. Campbell, TMCnet Contributing Editor

Never Go Negative Feature to Protect Softswitch Balance

Eventhough many renowned softswitches claim to be the best in the industry, they still lack basic features required by softswitch owners. As a VoIP service provider, have you ever wondered, how a small feature can be a win or lose for your VoIP business?  Being a softswitch owner, it is essential for you to understand the basics of softswitch security.

In this series we will highlight REVE’s best rated offerings and discuss some of the basic features you must have to make it a win-win situation for your VoIP business.

Softswitch balance drain is the most common problem faced by any softswitch owner. In most cases, the balance drain may occur when the resellers under the softswitch user (reseller) or end users start overusing the softswitch balance.  However, there are many other reasons behind the balance drain and 99 percent of these can be prevented.

Top reasons behind softswitch balance drain include:

·         Your reseller overuses the balance beyond the sanctioned limit (amount sanctioned based on his account type).

·         Your softswitch can’t prevent the balance from going negative. Customers overuse the pin balance so the pin balance reaches negative.

·         Your customers switch to other softswitches (because for them, migration is a better deal than repaying the balance amount) so they vanish without paying back the amount charged for extra usage; turning into profit drain for you.

How can iTel Switch affect your VoIP Business positively?

iTel Switch Plus comes with integrated billing- iTel Billing. One key feature within this softswitch platform is its “Never Go Negative” (NGN) offering. When a VoIP service provider implements the iTel Switch Plus ver 2.0, their softswitch account balance will never turns negative. As a next generation billing feature, NGN technology very intelligently monitors the user account balance and prevents it from going negative.

This feature was developed specifically to prevent the losses that a number of resellers have incurred. Ordinary softswitches leave the reseller vulnerable in the inherent interface. When the main account balance is finished, yet call traffic is still live, resulting into negative account balance on the softswitch. iTel Switch Plus is integrated with iTelBilling, and it intelligently monitors all running calls. When an account balance is extremely low, the system is checked and a call allowed only if there is enough of a balance to continue that call. As a result, the VoIP provider or resellers is protected from unnecessary negative balances that can quickly get out of hand.

The iTel Switch Plus is based on REVE’s proprietary technology and can be used within a single server platform, or a distributed architecture. iTel Switch Plus is available in both; hosted and licensed basis. The softswitch is compatible with REVE’s mobile VoIP offerings iTel Mobile Dialer Express, iTel Mobile CallBack Dialer; and also with any standard PC2Phone or mobile dialer device.

High on industry standards, the iTel switch Plus is committed to meet the all needs of carriers supporting multiple termination routes. The platform also offers versatility that it can be easily used for traffic origination across the call shop, calling card, PC softphones, IP devices, DIDs and mobile VoIP applications.

Now VoIP resellers can feel free and secured as their end-users cannot make calls beyond their PIN balance. With NGN, resellers get full control on their profits which comes assured with this feature. Hence, why to allow your end-users to call beyond PIN balance which hampers your profit? Prevent balance drains, hacking and other damages switch to iTel Switch Plus in a day with REVE’s Easy Migration Tools.

Susan J. Campbell is a contributing editor for TMCnet and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Technology Marketing Corporation

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