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VoIP Services, Hosted PBX Markets Seeing Rapid Growth

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May 03, 2012

VoIP Services, Hosted PBX Markets Seeing Rapid Growth

By Steve Anderson, Contributing TMCnet Writer

In an economy fraught with constant challenges, it's no surprise that businesses are constantly looking for ways to save time, and by extension, save money. Flexibility, easier management and outright cost savings are the order of the day, and many businesses are discovering that Voice over Internet Protocol (VoIP) services like hosted PBX (News - Alert) are providing those time and cost savings. Thus, the market for said services is climbing in rapid fashion.

A recent report published by Infonetics Research is showing the recent climb in the use of VoIP solutions like hosted PBX, with revenue in the sector up 33 percent, and seats up 44 percent in 2011. The Infonetics Research (News - Alert) report tracked managed IP-PBX services across a variety of providers, including major names like AT&T, Cablevision, Embratel NetFone, France Telecom, Time Warner (News - Alert) Cable and a host of others, showing impressive gains across the industry.

The report also spread out in broader terms, discussing not only hosted PBX and the manufacturers of IP-PBX systems, but examining the reasons for and against the deployment of SIP trunking systems, answering end-user questions about SIP trunking deployment and more generalized discussion about interconnections, extensions and spending plans.

It also called attention to some particularly bright spots. SIP trunking, for example, increased 128 percent over the previous year, and seats for hosted business VoIP are set to double between 2012 and 2016, showing great potential for the industry as a whole.

The benefits of bringing in a hosted PBX system, as well as VoIP in general, have been regularly expressed in terms of reduced costs, or in reduced time spent managing systems, which also can translate into reduced costs. Anything that can let a business – small, medium or large – respond to issues faster and settle problems more rapidly can yield lower costs, and that's just what hosted PBX and VoIP systems offers.

While hosted PBX systems, and similar VoIP systems, aren't in wide use yet, the overall path is one of upward mobility, as more and more firms discover the value involved in saving money, and saving money through saving time, that are often inherent in establishing these systems in their businesses.

Edited by Braden Becker

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