A couple of decades ago, VoIP was perhaps unheard of and when it slowly gathered momentum, the hype around it increased as it provided the means to cut operational cost. Suddenly, it became the buzzword for businesses and everybody wanted to get aboard.
However, anything that is just picking up steam needs to be deployed with caution and if done right would prove beneficial. This is the message that Telappliant, an Internet telephony provider for U.K. based small to medium sized enterprises, is trying to get across to businesses that are reviewing VoIP as a viable option.
According to a study conducted earlier, VoIP adoption was on the rise with more than 41 percent of U.K. companies now actively using VoIP telephony to improve efficiency with a further 25 planning to implement it within the next year.
Given this trend, Telappliant observed that businesses were likely to jump head first into VoIP without clearly understanding whether VoIP suppliers were catering to their actual requirements. They needed the right provider to supply the right VoIP solution.
"The successful adoption of VoIP telephony begins with finding the right provider that can guide you to a VoIP solution with the features, capabilities and service that fulfill all practical requirements, without incurring excessive costs for equipment upgrades,” commented Tan Aksoy, CEO at Telappliant.
The Internet telephony provider stated that VoIP was not as daunting as it sounded, no training was required to use it, the benefits were tremendous and more importantly it is efficient, fast, reliable and seamless for everyone concerned.
But, while switching over to VoIP, businesses should take into consideration the extent to which employees would benefit, the amount it would save the company in terms of telecommunications cost and its capacity to scale along with the growth of the company.
However, caution needs to be exercised while adopting VoiP for the most common mistake that everyone made was to use the same broadband connection for data downloads and voice. Ideally, you will need a broadband connection with a speed of at least 128 kbps such as ADSL to ensure good call quality and successfully use VoIP.
Businesses also need to check that existing phone numbers can be ported to the new VoIP telephony provider. It was necessary to check this out with the VoIP provider before signing an agreement. Further, a good quality VoIP telephone and uninterrupted power supply were essential to ensure smooth and clear communication.
Aksoy indicated that a comprehensive VoIP consulting service would address all these requirements, explain business benefits in detail and provide constant operational support throughout.
VoIP is a good thing to have provided you choose wisely and well.
Edited by Brooke Neuman