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Why You Should Consider a Hosted Softswitch

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October 31, 2013

Why You Should Consider a Hosted Softswitch

By Susan J. Campbell, TMCnet Contributing Editor

Communications today is still an important part of what makes the world turn. As consumers, we rely on access to information and communications to stay up on current events; as professionals we do the same, keeping in touch with colleagues and customers regardless of our location. As such, we rely heavily on our communications providers to keep us connected and ensure a seamless experience.

For the provider on the other end of this equation, providing the seamless experience can be a challenge if the right infrastructure isn’t in place to handle the growing amount of data traversing networks. Likewise, providers also have to focus on support, billing, marketing their services and so much more. With so much to do, it can be a challenge for the service provider to meet the demand in the market and still maintain a healthy bottom line.

One alternative to consider is the hosted softswitch. When put in place, the hosted approach allows the provider to focus on the business in general and rely on a vendor partner to manage the technology. REVE Systems is a provider in this space with a focus on hosted solutions. The company provides 24x7 managed services with its softswitch iTel Swith Plus. Offered on a hosted basis with a monthly payment option, small and medium sized IP telephony platform providers can remove the hassle of maintaining and monitoring of the softswitch.

The benefits extend beyond this configuration, however. The hosted solution from REVE Systems is also integrated with the company’s high performance billing solution, known as iTel Billing. This is the perfect option for both retail and wholesale business models as it eliminates the need to invest in a billing solution as a separate platform. With REVE Systems, billing and the hosted switch are seamlessly integrated.

Aside from shifting the bulk of the responsibility of supporting the system to the hosted provider, the hosted softswitch offers a number of other benefits as well. Monthly payment options keep the solution affordable. A quick start option allows the VoIP provider to get up and running right away. Services are managed 24x7 and a complete suite of VoIP services are delivered in a single IP telephony platform.

These benefits are a key reason the demand for hosted solutions is on a strong growth path. According to a recent report, the managed services industry overall is expected to grow by a compound annual growth rate of 12.4 percent through to 2018. This demonstrates final projected revenue of $256 billion as managed companies help customers reduce IT costs by as much as 40 percent.

The benefits mentioned here are reasons enough for the VoIP service provider to investigate the hosted softswitch and how it could transform their business model and open the door to significant savings.

Edited by Stefania Viscusi

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