One of the essential functions a business must perform well to be successful is communication, both internal and external. A Private Branch Exchange (PBX (News - Alert)) is the primary solution businesses turn to as the most efficient means of achieving this goal.
A PBX refers to an internal phone system that is completely interconnected with individual phone numbers, but employees share a limited number of lines that connect to the outside world. This minimizes the number of lines the company is paying the phone company for, which is efficient considering it is unlikely that every single phone will need to be connected to an outside line at the same time.
Sales of PBX systems enjoyed a 32 percent revenue increase from last year, demonstrating the usefulness and reliability of the technology. BroadConnect, a provider of PBX solutions, described in its blog some of the key benefits over traditional internally-managed systems.
The outsourcing of installation, maintenance and support to a third party frees up time for the company’s internal specialists so they can divert their attention elsewhere. In addition to taking a stressor off the hands of those specialists, other technologies in the company can be improved to a similar extent as the hosted PBX system.
Since the third party specializes in this technology, they can provide world-class services that could not be matched by the average IT employee of a company. Advanced systems improve company performance and cut costs, allowing for a more efficient business process. Additionally, the third party can readily provide support and solve problems responsively and with ease, severely cutting back on any downtime that may occur.
Most solutions offer flexible payment options to ensure their services do not place a burden on the company, and only help it. Market trends show confidence in PBX phone systems, and potential buyers of the product would be wise to do the same.
Edited by Alisen Downey