Message Technologies New Website Showcases Customer Case Studies in the IVR Industry
October 28, 2010
By Anil Sharma, TMCnet Contributor
Message Technologies, a provider of standards-based IVR hosting services and solutions, announced its new, re-designed website at www.messagetech.com that now showcases how select MTI (News - Alert) customers have deployed hosted IVR across an extensive range of vertical markets to streamline and outsource their business processes.
Officials with Message Technologies (News - Alert) said that select industry case studies are now showcased on www.messagetech.com including Broadband - MicroAutomation (News - Alert) is a systems integrator offering an extensive range of call center technology solutions and professional services; Travel - 2e Systems specializes in web-based technologies for the travel industry, providing online booking, check in and notification services and Financial Services - Coverdell is a marketing services company that provides loyalty and fee-income products to major financial institutions, corporations and insurance companies across North America among others.
"We continue to see applicability for hosted IVR across a broad range of industry verticals," said Darrell Knight, president of Message Technologies, in a statement.
“Our customers tell us that outsourcing their phone self-service capabilities, for both inbound and outbound applications, have proven to be very cost effective in managing growth within their contact centers," said Knight.
Company officials said that MTI's best of breed Genesys platform can support any VoiceXML (News - Alert) compliant IVR application. Applications that have been developed for in-house use can be easily ported to the MTI platform to ease concerns related to redundancy, scalability, or expensive upgrades to older in-house systems.
Message Technologies, Inc. (MTI) is an Atlanta-based industry leader providing best of class, standards based, IVR technologies with full-service IVR hosting.
The company says that its mission is to provide affordable inbound and outbound voice solutions that deliver maximum customer satisfaction.
With over 2000 customers throughout North America and abroad, MTI provides a best-of-breed platform and environment for the development of VoiceXML applications. Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Juliana Kenny