IVR Systems from Plum Voice to Expand Globally
November 30, 2010
By Juliana Kenny, TMCnet Managing Editor
Creating just one platform to support local numbers in more than 65 countries, Plum Voice has effectively added 50 nations to its roster of voice application locations.
The Hosted IVR platform from Plum Voice allows users to deploy complex telephony applications including speech synthesis and speech recognition features. Without the complicated inner workings of telecom infrastructure management, delivering telephony applications is made simple with Plum’s structure.
From a single IVR platform, businesses can now operate IVR more simply across a multinational level. Normally, businesses have to deploy separate systems across a range of nations, but that system can lead to sub-par customer experience, and jeopardizes the brand of the company.
Matt Jones, Plum Voice CTO, said, “The benefits of Plum’s hosted IVR service are freedom from managing telecommunication circuits, support for rapid capacity growth, and access to state-of-the-art technology without the cost of upgrades. With a 24x7 SLA and a 99.999 percent uptime guarantee, businesses of all sizes select Plum to host their mission critical communication applications that can now be deployed in over 65 countries.”
Plum’s Hosted IVR eliminates the potential for developers to waste time duplicating programming efforts and analyzing separate call data records. By offering a single, consolidated, global tool, Plum provides unlimited telecom capacity built on open standards.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.