Plum Voice Recaps 2010's Accomplishments
December 22, 2010
By Juliana Kenny
, TMCnet Managing Editor
It was a busy year for Plum Voice, provider of IVR systems and solutions to a global array of customers. The company rolled out several new offerings and increased service to many existing customers.
The company expanded immensely in November, adding 50 countries to its service area so that developers and business can deploy global IVR solutions via a centralized platform. Supporting local numbers in more than 65 countries, Plum Voice’s IVR systems incorporate intricate speech technologies on a reliable platform that is supported by 24/7 SLA (service level agreement).
Scott Wilson of Plum Voice stated, “Plum has seen more revenue growth in 2010 than in any previous year. In addition, this has been a record year in terms of customer acquisitions, as some of the world's largest and most innovative companies have joined Plum's loyal client base. This success is due in part to the launch of evolutionary products like QuickFuse and Plum Surveys as well as Plum's continued commitment to open-standards like VoiceXML (News - Alert).”
Plum had some significant accomplishments earlier this year including the launching of QuickFuse in June. QuickFuse is an innovative Cloud Telephony service for developers and businesses of all sizes. Used to eliminate the need to code for voice applications, QuickFuse automates phone calls in an efficient and cost-effective way. The solution proved so effective, that 10,000 voice applications had been built on its platform just one month after its release.
Plum Voice also released its Plum Survey Version 1.6 which allows users to design, deliver, and analyze Web and IVR surveys instantly, and to accurately gather useful data for research-oriented and political pollsters. Using real-time analytic tools and graphics, users can easily navigate responses from those who answered the poll, and the trends and patters are easily correlated.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny