IVR Systems Provider Plum Looks Forward to 2011

In 2010 Plum released a number of products and tools that simplified the creation of voice applications for both business users and developers alike. Keeping with the sprit of making IVR more accessible and cost effective, Plum will announce several meaningful product launches and additional features in 2011. Many of these new products are designed to simplify voice application development, messaging, and data collection for various vertical markets including insurance, healthcare, education, telecommunications, technology and the finical services industry. Below are some of next year’s forthcoming product enhancements.

Messaging Features

In additional to launching configurable voice application development tools, Plum will upgrade its current platform offerings to support email, sms and twitter capabilities. These features will further augment Plum’s outbound telephony messaging system to provide more notifications options through one centralized platform.

International IVR

To complement its support for local phone numbers in 65 countries Plum will add additional text-to-speech and speech recognitions languages to its hosted IVR offering. This effort will strengthen Plum’s international capabilities by allowing developers and business to implement full-featured voice applications all over the world. Phone (News - Alert) number provisioning, telecommunications management and 24x7 support are included as part of a complete global offering through Plum’s hosted IVR platform.

IVR Systems Enhancements

Plum’s IVR systems are deployed by call centers and enterprises that manage their own Telephony infrastructure, with assistance from Plum’s support team. To help contact centers and call center managers better analyze call data a new management console with more robust analytics and reporting will be available with all Plum IVR systems.

Support for Developers

Plum has supported the developer community for many years and boosts tens of thousands of active developer accounts. Its support forum is used by thousand of developers to learn VoiceXML (News - Alert) and to build voice applications as proof of concept. In 2011, Plum will continue to offer free developer accounts and will provide additional informational materials to help engineers leverage their web development skill set to build innovative voice applications using open-standards.

Application Development Services

Plum’s Professional Services team has more than doubled and will continue to draw upon its 10 years of experience developing Telephony applications to assist companies that need help with VoiceXML development as well as CTI and PBX (News - Alert) integration.