New IVR System Features Add Value to Insure Communication
December 29, 2010
By Anil Sharma, TMCnet Contributor
Radar Medical Systems, LLC, a provider of CTRM software to the medical community, has released two new features that greatly enhance its Insure Communication platform.
Officials with Radar Medical Systems said that the One-Click Peer Review function eliminates time-consuming peer review activities by using a simple process that meets best practice standards set out by the American College of Radiology.
Company officials said that in addition to this, the company has rolled out an automated phone call feature using Interactive Voice Response (IVR), which securely sends voice messages created from alerts generated in the system to referring physicians.
“Making our communication platform more powerful while keeping it very user-friendly is our main focus,” said Jack Cornell, CEO of Radar Medical Systems, in a statement.
Cornell said that adding automated phone calls using IVR to Insure Communication takes the functionality to the next level.
He said that at first look, it may seem like a “nice-to-have” feature, but after using it, one realizes what a valuable time saving and efficient tool it is.
Company officials pointed out that using an automated platform to send alerts to referring physicians improves the caregiver communication process, which leads to improving patient outcomes.
The Insure Communication platform makes it very easy to implement a standardized process that improves effectiveness and meets the Joint Commission’s accreditation mandates for communication.
According to company officials, the process is simple for the clinician sending the alert. With a few mouse clicks, the alert is created and the system automatically generates the IVR message and initiates the call. Once the phone call is accepted by entering a unique code, the referring physician hears the message concerning the patient and then confirms receiving the message.
As with all other alerts created in Insure Communication, such as secure SMS text or secure certified email, the communication is documented and permanently stored in a database.
“We are also excited to offer our very easy to use peer review function. Through our experience in the field, we’ve found that many radiologists and other clinicians find it difficult to find the time to implement a peer review process. So, we set out to develop the functionality to meet best practice guidelines while making it a realistic option to fit within a normal workflow,” said Cornell.
“I think our One-Click Peer Review will be readily adopted by radiologists to easily meet the ACR standards,” he said.Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Tammy Wolf