Plum Voice's IVR Systems Recognized for 2010 Product of the Year
January 03, 2011
By Juliana Kenny
, TMCnet Managing Editor
Plum Voice’s QuickFuse product has received TMC’s (News - Alert) Customer Interaction Solutions magazine’s award for Product of the Year, as announced earlier today.
Customer Interaction Solutions is the leading publication covering teleservices, call centers, and CRM since 1982. Plum Voice, provider of IVR systems and voice application services, developed QuickFuse to simplify IVR application development while offering a totally visual interface for managers.
The interface allows for the construction of call flows. Plum’s advanced telephony development and integration also allow users to gain access to cloud-based services from Amazon.com (News - Alert) with the implementation of speech recognition, and speech synthesis.
As a leader in the contact center technologies workspace, Plum has continually offered premium IVR system products and services to users and developers alike. Andy Kuan, Plum’s CEO stated, “By eliminating the costs associated with learning a new programming language and by offering a simple pay-as-you-go price model, QuickFuse has transformed the IVR market with an easy-to-use, feature-rich, and cost-effective platform."
Rich Tehrani (News - Alert), TMC’s CEO remarked, “QuickFuse has demonstrated excellence as well as provided ROI for the companies that use it. Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Plum Voice has earned its place with this distinguished honor.”
As a provider of automated telephony solutions for businesses of all sizes, Plum Voice continues to be a leading carrier of optimal IVR systems that employ call networks across 65 countries around the world.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny