Cut Government Costs Using Interact's Interactive Voice Response Apps
March 10, 2011
By Janice McDuffee
, TMC Copy Editor
While enterprises often require efficient solutions to streamline communications with its employees and customers, government entities too have a great need to effectively interact with the people it serves while remaining conscious of a budget—particularly in a down economy when money is short. Government can drastically reduce human resource costs by implementing interactive voice response (IVR) applications, and companies like Interact offer several features to increase efficiency in multiple areas of communication.
Interact’s Auto-Attendant serves the purpose of a service agent by connecting callers with the agency they are trying to reach. Callers need only speak the name of the person, office or agency and Auto-Attendant will directly connect them. The process increases calling efficiency and reduces overall costs by eliminating the need for a live operator.
Time-critical information can be delivered using Interact’s Government Alerts—severe weather notifications, Amber Alerts and the like can be instantly delivered to officers, employees and citizens through outbound calls, email or text. Interact says its IVRs distributes announcements and emergency information in a cost effective and timely manner, and users can put the Government Alert to the test by trying out the demo.
Another feature particularly relevant for government is Interact’s Reminders application that can remind ordinance violators and those stalling on paying uncollected fees, taxes and parking tickets to be on time—both before and after the payments are due. There is also the option of utilizing Interact’s APIs to collaborate with financial institutions, allowing users to make the payments over the phone.
By consulting companies like Interact who can develop customized government applications, costs can be cut acutely by automating manual processes using its IVRs.
Janice McDuffee has worked in marketing, editing and freelance writing for companies including SheKnows and HBM Inc. after receiving her master's and bachelor's degrees in journalism from the University of Illinois Urbana-Champaign. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny