The Listen Interactive Voice Response Provides a Powerful Conferencing Platform
March 23, 2011
By Susan J. Campbell
, TMCnet Contributing Editor
To be better able to serve your customer base, you have to have the ability to truly Listen. This is the concept behind the interactive voice response solution, Listen, from Interact. Taking the concept of listening to the customer a step further, this solution enables organizations like yours to deliver instantaneous responses and share information to better meet customer needs. At the same time, it also offers conferencing capabilities so you can easily bridge the gaps between key players.
Listen is a fully-automated, full-duplex conferencing, voicemail and IP PBX (News
) system that uses enhanced digital technology requiring no operator intervention. The result is a state-of-the-art interactive voice response
system that supports all of your communication needs, including conferencing. The platform offers a lower total cost of ownership and eliminates the need for special bridging equipment as it is delivered as a pure-software telephony application on a single server or host.
Check out this interactive demo/widget
on the Interact website that allows you to try out the Listen solution first-hand. You’ll discover how this solution delivers unlimited scalability and supports simultaneous users. Listen offers feature rich communications between users and geographic locations. The robust graphical user interfaces ensures a streamlined experience for all conferencing participants.
The conferencing features in this interactive voice response
enable you to conveniently host professional and personalized conferences with Listen’s Web accessible user interface that requires no operator intervention or assistance. Conference participants can easily join the conference through pas code entry or dial out options. Listen offers robust features to keep your users connected with customers, vendors and partners.
Some of the conferencing features in this interactive voice response
solution include a permanent dial-in number and PIN, all that is required to begin a conference with Listen’s MeetMe Conferencing. The on-demand platform allows for conference calls on the fly and Interact provides convenient, cost-effective outsourcing when necessary. The auto attendant offers customizable greetings and prompts and an administrator can monitor and manage the conference via the Web.
The conferencing side of the Listen solution also offers entry and exit tones when a participant enters or leaves a conference, the ability to view system and conference historical data, the administrative ability to disconnect participants, and the ability to enable and disable mute for a participant. A highly scalable solution, Listen offers no limits to the number of conferences or participants as a result of Interact’s SoftSPOT platform.
This solution offers SIP-based conferencing so network monthly recurring costs are lower and the hardware investment is minimized. The platform also offers a roll-call function, eliminates background noise, offers noise cancellation, administrates conference accounts and can operate in either a SIP, PSTN/TDM or both. Overall, the Listen solution is designed to drive effective and efficient conferencing on a proven platform.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Juliana Kenny