Customizable IVR Systems Increase Business Productivity
April 20, 2011
By Juliana Kenny, TMCnet Managing Editor
Interactive Voice Response systems can help businesses improve operations in a number of ways, including streamlining customer interactions and increasing business productivity by automating certain tasks. But one of the key factors in finding an IVR system that works for a specific business is the customizable nature of the solution.
IVR systems help to automate certain business processes that reduce cost and time expenditure by processing inbound calls and routing calls to appropriate agents. The voice recognition software will best help a business meet such goals if it is able to be customized to the business’ needs. As opposed to an “out of the box” solution, a customizable IVR system allows a business to conform the solution to its processes and around its functionality.
Interact, Inc. hosts an array of IVR systems which can be tailored to a business’ needs. Supporting over 80 million end-users around the globe, Interact offers extensive experience and support in the IVR arena, and is a leading provider of voice recognition technology. Able to create customized IVR applications for any organization, Interact’s IVRs come with advanced capabilities including:
Unlimited Language Support
Web Server Integration
The ability of IVR technology to conform to specific needs of a company is an increasingly vital component of developing businesses. Relatedly, Interact recently launched the SPOT SIP Engine which combines VoiceXML (News - Alert) and CCXML Interpreters along with an integrated SIP stack and HMP audio facilities. Its features provide a “software toolbox” that allows for IVR application, IP-PBX (News - Alert), MediaServer, and other IVR system production.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Jennifer Russell