Interact Brings IVR System Technology to ITEXPO
September 23, 2011
By Juliana Kenny
, TMCnet Managing Editor
Aside from sponsoring the bustling networking reception at ITEXPO (News - Alert) West 2011 last week in Austin, Texas, Interact, Inc. hosted a booth on the exhibit hall floor where the company demonstrated its IVR system and solution offerings.
Interact’s IVR applications are tailored to a wide array of verticals including healthcare, telecom, finance, call centers, government, travel, and education. The company’s IVR systems improve overall ROI for facilities and operations with advanced voiceXML features, unified messaging, call bridging and outdialing, as well as unliminted language support.
With the advancement of voice biometrics in the IVR industry, Interact has stepped up its platforms’ performances as well as ensuring that all of its solutions are fully compliant. In a recent blog post from the company, it noted, “We test ourselves with the VoiceXML (News - Alert) Forum’s 2.0 and 2.1 compliance manifests, testing conformance with the W3C standards for VoiceXML 2.0 and 2.1 along with the W3C CCXML 1.0 manifest. For CCXML, Interact submitted one of the 4 implementation reports required for it to finally become a standard (along with Voxeo, Loquendo, and Optimsys).”
TMC’s (News - Alert) Linda Dobel recently explored Interact’s offerings, and noted that the company has been “busy working with its diverse customer base to integrate its IVR system solutions with voice biometrics ‘to create intelligent voice applications utilizing voice biometrics technology.’”
Interact also provides a voice information processing (VIP) platform that, when combined with its voiceXML capabilities, enables service providers to write innovative applications that take advantage of the latest in automatic speech recognition text-to-speech, and voice synthesis technology, according to the company.
Check out more from Interact on the company’s blog here.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Carrie Schmelkin