SpeechStorm Releases Eastwood- The Enhanced Version of its Flagship Product
July 06, 2012
By Madhubanti Rudra, TMCnet Contributor
SpeechStorm (News - Alert), a provider of hosted speech recognition applications, has released an enhanced version of its flagship self-service software with new mobile self-service capabilities.
Called Eastwood, the enhanced application has been designed to improve SpeechStorm Control Center performance and available for all new and existing customers, including Genesys (News - Alert) Conversation Manager Applications customers, both on the SpeechStorm hosted platform and for on-premises deployments.
SpeechStorm's hosted IVR and speech self-service customers, who have been using Eastwood since last month, reported a dramatic performance improvement in the Control Center, a press release revealed.
The new mobile apps capability allows SpeechStorm customers to deliver a rich, dynamic customer service experience on the iPhone and Android (News - Alert) for everyday scenarios, such as account enquiries, payments, store locator, and more, direct to their customers' mobile devices.
The new mobile app allows customers to deploy it quickly, make changes instantly, and monitor performance in real time.
In an effort to make it easier for the customers to see the apps they have installed and choose from new ones to enhance customer service, Eastwood comes with IVR and speech apps that are re-organized into four categories: menus, business processes, security modules, and utility modules. These include a new range of apps designed specifically for telecom and mobile operators, enabling customers to manage their individual accounts directly over the phone.
Phil Wood, a telephony analyst at Dixons, reportedly used SpeechStorm platform to manage store location and call steering for Currys and PC World stores in Ireland.
“We've really noticed the difference. Dashboard updates for call handling, transfers and task completion statistics are instant and reports are much faster to generate, making it much easier for us to monitor performance and identify potential for improvement,” Phil Wood commented in a statement.
“Eastwood makes the SpeechStorm Control Centre easier to use and expands the range of applications available, but what we're really excited about is opening up the world of mobile self-service to our customers, giving them the same agility and flexibility for iPhone (News - Alert) and Android apps as they have on IVR and speech,” SpeechStorm CEO and co-founder, Oliver Lennon noted in a statement.
Lennon also revealed that the company is all set to announce its next release, Fellini, which carries with it an international flavor.
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Edited by Brooke Neuman