How Cloud-Based Voice Broadcasting and Outbound IVR Solutions Offer Greater Flexibility, High-Quality Customer Service
October 03, 2012
By Rachel Ramsey
, TMCnet Web Editor
In today's consumer-driven marketplace, one of the basic principles of business is that a satisfied customer becomes a loyal customer. While many organizations rely on inbound feedback and phone calls from consumers to handle questions or complaints, proactive outbound information to consumers to keep them informed of new services, products, promotions and policies can be an integral part in building stronger consumer relationships.
Interact Incorporated has been developing custom and semi-custom solutions in the mobile carrier space for more than 20 years, offering a wide range of services with a customer-centric approach. It creates interactive voice response (IVR) solutions that have enabled its customers to change the way they do business, including custom programming, installation and support services, evaluating and enhancing existing systems or applications, independent test from its quality assurance team, rapid time to market, database design and management, project management and training.
According to an Interact whitepaper, “Voice Broadcasting and Outbound IVR: A Cost Effective Way to Get Your Message Heard,” as more enterprises adopt outbound IVR technology to reduce costs and improve customer service, the market for hosted outbound IVR services in North America alone will more than double from an estimated $213 million in 2008 to $524 million by 2013.
The whitepaper discusses the features and services offered with cloud-based voice broadcasting and outbound IVR solutions, and how they can be implemented by an organization to offer greater flexibility in providing high-quality customer service, as well as provide a vehicle for alternative marketing campaigns to gain customer retention, along with lower than expected costs to immediately impact a company’s business.
For many organizations, the need for outbound IVR and voice broadcasting is driven by an important event, and the word needs to be spread quickly. Studies show that telephone calls are more effective than e-mail or standard snail mail to gain customer attention; however, making live calls to a large customer base requires a substantial investment in both technology and personnel. Cloud-based outbound IVR and voice broadcasting is an affordable customer communication channel that offers significant cost savings, and provides a service that is not economically feasible for live agents to achieve.
Blast by Nimblevox, offered by Interact, provides an easy-to-use, cost-effective cloud-based outbound IVR and voice broadcasting solution. It offers a user-friendly interface, performance and reliability, personalization, call throttling, reporting and customer opt-in or opt-out.
To learn more about the benefits of an outbound IVR system and more information about Nimblevox, download the whitepaper!
To find out more about Interact visit the company at ITEXPO Austin 2012, taking place now at the Austin Convention Center in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Allison Boccamazzo