Nimblevox Hits First Milestone: 500,000 Calls in One Day
October 08, 2012
By Rachel Ramsey, TMCnet Web Editor
Interact Incorporated (News - Alert) is a company that provides cutting edge interactive voice response (IVR) solutions offering deployment options, performance-based platforms, faster time to market and worldwide experience. One of the fastest IVR systems on the market today, Interact’s SPOT Media Platform can handle up to 200 CPS and up to 1,400 channel capacity, giving customers the cost-savings and added benefits of requiring fewer ports to power their voice solution.
The company also houses Nimblevox, an integrated package of technologies that deliver hosted IVR, automatic speech recognition, text-to-speech, answering machine detection, an SMS solution, outbound dialing and APIs to build applications. Users can create, deploy and host their own voice solution with Nimblevox, making cloud communications easy.
In exciting recent news, the company hit its first milestone, handling 500,000 calls in one day.
“We are extremely excited that the Nimblevox platform has hit such a big milestone so quickly,” said Ed McKee, director of Marketing for Nimblevox, in a statement. “It’s really a testament to all of the hard work our developers, engineers and support staff have put in. If you make simple products that do what they are supposed to, great things happen.”
Nimblevox was designed to handle high volume call traffic. Whether you’re looking to reach a few or thousands of people in your target audience, it is your answer.
The voice broadcasting solution, Blast, is quick and easy to use, with limitless scalability. Setting up an outbound dialing campaign with Nimblevox’s Blast can be completed by uploading your phone numbers, adding your prompt files, clicking “run” to start the campaign and viewing your campaign results.
Plans with Blast begin with support for 10,000 calls per hour. Users can create on-demand or prescheduled campaigns, create and upload separate messages for live answered calls and answering machine messages, and set criteria for the campaign to stop once the desired numbers of successful calls has been reached.
After a campaign, Blast generates reports that display how many calls were made, answered, unanswered, how many messages were left on an answering machine, call hang-ups, call completion percentage and call data.
Nimblevox’s out-of-the-box APIs are services that have been developed using the SPOTbuild service creation tool. It offers SMS capabilities using the API, where users can create instant polling applications, survey applications, notifications for important events and more.
Edited by Jamie Epstein