Interact Discusses Nimblevox's Success and Plans for the Future at ITEXPO Austin 2012
October 15, 2012
By Rachel Ramsey, TMCnet Web Editor
Interact Incorporated (News - Alert) has been developing custom and semi-custom solutions in the mobile carrier space for more than 20 years. It creates cutting-edge interactive voice recognition (IVR) solutions that have enabled its customer to change the way they do business, including custom programming, database design and management, rapid time-to-market and evaluating and enhancing existing systems or applications.
TMC had the chance to sit down with Chris Buffum, director of sales, Interact Incorporated, at ITEXPO (News - Alert) Austin 2012, to talk about the exciting year the company has been having so far.
One of the most recent company announcements has been the launch of cloud service Nimblevox. With the Nimblevox solution from Interact, companies can easily design, deploy and manage voice applications, an IVR system, SMS campaigns and even telephony services operating in the cloud. The solution provides an easy drag and drop service creation tool to create voice, call flows and SMS applications. What differentiates it from other products in the industry is it’s designed for developers, end-users, applications and for Interact to help customer create their own applications.
If you’re running a political campaign out of a local office, you likely don’t have the budget for a dedicated, fully-staffed outbound call center. Automated outbound calling for political campaigns can provide candidates with a modern and cost-effective approach to leveraging voters. Users can quickly set up successful outbound blast calling with Nimblevox’s Blast solution, including political campaigns, emergency notifications and retail marketing.
Nimblevox launched about three months ago and is already making about one million calls a week. It recently passed its first milestone, handling 500,000 calls in one day.
“One of the things we’ve been very careful to do from the beginning is incorporate all speech services under one umbrella,” said Buffum. “We have IVR, text to speech, auto speech recognition, answering machine detection all incorporated into easy-to-use and inexpensive application suites for customers to put together.”
Interact’s customer base falls anywhere from a small developer that’s putting together end-user applications for SMBs, blast calls for political campaigns to small- to medium-sized business looking for turnkey applications in a call center environment, inbound or outbound.
As the company looks forward, it will emphasize its social media initiatives. Whether through Twitter, Facebook (News - Alert), e-mail or SMS text messaging, Interact supports different methods of communication. It’s motto for these upcoming initiatives is, “Any contact, any way.”
Edited by Rich Steeves