Though they're taking advantage of the technology to operate more efficiently and effectively, many companies don't realize that deploying a reliable and pre-configured VoiceXML (News
) integrated IVR system
is relatively straightforward, and can be done in many different industries.
IVR system provider PlumVoice, which offers users an integrated hardware and software package, is one company that can offer users a tailored, scalable system to meet nearly any company's specific needs.
Ranging from healthcare providers – tracking cancer patients symptoms – to museums – enriching the artwork viewing experience for individuals with customer audio content – PlumVoice’s CEO Andrew Kuan told TMCnet (News
) in a recent podcast
how VoiceXML factors into deploying an IVR system.
“VoiceXML is very much rooted in the same philosophy that HTML was developed,” Kuan said. “It’s really meant to provide a means of quick and dynamic scripting from an application server.”
“In this case, instead of having that dynamic scripting driving a Web form, VoiceXML is meant to drive a serial call dialogue,” Kuan added.
In one major change from the way IVR had been historically done for decades, VoiceXML has dove-tailed with the rise of the Internet, and revolutionized traditional voice systems and evolved to a more efficient and functioning platform.
“It’s a lot cheaper to higher at HTML programmer than a C programmer, and the same goes with VoiceXML,” Kuan said. “And not only that, but to get a gfood programmer working on this stuff, they can crank out a VoiceXML script in a matter of days as opposed to a matter of weeks the way it used to be done.”
Listen to the full podcast here