IVR Systems Becoming More Mainstream
March 22, 2010
By David Sims
, TMCnet Contributing Editor
The next time you see a doctor on her iPhone (News - Alert)it could be that she’s conducting research on your problem. So don’t interrupt her.
When you start seeing applications like this, you know using an IVR system is becoming more and more mainstream. Keeping that in mind, Nuance (News - Alert)Communications, manufacturers of Dragon Naturally Speaking voice recognition software, are introducing smart phone apps including Dragon Medical Mobile.
What that does is provide transcription, medical voice search and voice recording, and there’s the obligatory software development kit so other developers can integrate it in their own apps.
By utilizing Nuance’s advanced, cloud-based Dragon Medical speech recognition technology, clinicians can dictate and capture information via a smartphone in real-time without having to return to the desktop or rely on the keyboard or touch screen. With Dragon Medical Mobile Dictation, all of the speech recognition is performed in the cloud using advanced real-time streaming capabilities.
Utilizing the same cloud-based speech recognition technology as the Dragon Medical Mobile Dictation app, the Search app will allow clinicians to simply speak a request to conduct fast and easy searches on various medical websites. A unique display carousel will show search results simultaneously from popular websites, including MedScape, MedLine, Epocrates and Google (News - Alert).
Once recorded, the clinicians’ voice file is forwarded through Nuance’s background speech recognition technology and onto transcription where a high quality draft document is created and then is sent back to the clinician for review and sign-off. The Dragon Medical Recorder app is designed for healthcare organizations that leverage either of Nuance’s enterprise-wide speech-enabled dictation and transcription solutions, eScription or the Dictaphone Enterprise Speech System.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Kelly McGuire