Plum Voice Upgrades IVR System, Improves Outbound IVR Call Queue for Users
April 15, 2010
By Kelly McGuire, TMCnet Editor
For any company looking to have continued business success, making significant improvements to its systems allows its product portfolio to stay fresh and, ultimately, on top of the curve, ensuring customer retention.
To that end, IVR system provider, Plum Voice, has made significant improvements to the Plum outbound IVR call queue system.
"This system is used to provide more control over outbound IVR calls without the need to program complex scripts," said Scott Wilson of Plum Voice, in a recent TMCnet interview.
For these new upgrades, Plum Voice wanted to focus on ways to improve outbound IVR call campaigns for its users.
According to Wilson, one of the new features of the upgraded IVR system is a throttling options to control the flow and speed of outbound calls. In addition, new comprehensive downloadable reports and analytics are also new functionalities for users.
Users looking for advanced retry and call detection options need to look no further now that Plum Voice's IVR system has this new feature. But wait - there's more.
'If an IVR survey has reached its respondent limit, all campaigns running for that survey will be paused and the status indicated when viewing the campaign is 'Max Respondents Reached,'" Wilson said.
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire