Plum Voice, a single-source provider of automated telephony solutions, has announced immediate availability of QuickFuse, an intuitive cloud telephony service to create smarter voice applications.
Officials with Plum Voice said that QuickFuse, a one-of-a-kind IVR editor and platform that's controlled from a web browser, puts APIs in the background and brings visual call flows to the foreground, allowing anyone to participate in the creation of dialogs that communicate with consumers, utilizing the most advanced speech technologies.
Company officials said that QuickFuse eliminates the complexity of using disparate technologies to build voice applications by offering a self-contained cloud service that has all the features of an enterprise voice platform, at a fraction of the cost.
The QuickFuse editor enables visual modeling of call logic and call flows by 'snapping together' components from a library of application models that cover all of the requirements of IVR, messaging, telephony applications and data management.
According to company officials, voice applications often derive their sophistication and utility from integration with corporate data; QuickFuse facilitates integration with external databases and business logic via ready-to-go web service modules.
QuickFuse also caters to rapid development by incorporating a self-contained cloud database with every QuickFuse account.
QuickFuse's features, company officials claimed are designed to make the platform accessible to any business, and with a simple pay-as-you-go price model, it's the most cost-effective, feature-rich platform on the market.
Companies are already using QuickFuse to build-Virtual receptionists, notification systems, order-taking hotlines, automated surveys, bill pay systems, and more.
'Customer service is important for practically every business, since profits come from serving customers well. Any business that communicates with customers over the phone and wants to automate aspects of that communication must ensure that the applications they deploy are sophisticated, polished and useful', said Matt Ervin, president, Plum Voice, in a statement.
Ervin said that using QuickFuse is easy; making it possible for any business to reach this bar more effectively than with any other telephony or IVR tool that has come before.