PlumVoice Sees Increase in IVR System Purchase
August 11, 2010
By Anil Sharma, TMCnet Contributor
PlumVoice, a single-source provider of IVR systems, has claimed that the company, since the beginning of the year has seen an increase in IVR system purchases in a number of industries, including healthcare and financial services.
Officials with PlumVoice said that most companies in these industries prefer to purchase IVR equipment because they have strict security requirements and certifications that prevent them from using hosted IVR or cloud telephony platforms.
Company officials said that for these customers, Plum offers its VoiceXML (News - Alert) IVR platform as an integrated hardware and software package.
Reliable, scalable, and pre-configured to meet custom specifications, Plum’s on-site turnkey systems include all necessary software and hardware to enable the swift deployment of IVR applications.
According to company officials, as a hardware/software solution, Plum is able to provide a higher service level than most vendors that resell solutions to the healthcare and finical services sectors.
Plum differentiates itself from the competition by providing a service level that includes 24x7 monitoring of all system components and the telecommunications circuits that connect to the system.
Company officials said that system monitoring allows Plum’s support team to rapidly diagnose and solve issues before the customer experiences service disruptions, and provide a level of support often only found with managed services or hosted providers.
Plum’s on-site systems, company officials said, are built on the Plum VoiceXML 2.1 compliant platform, which supports speech recognition as well as text-to-speech.
Unlike IVR resellers, Plum developed the core platform in-house, which means there is no recourse to a third party to help companies manage their telephony applications. Plum can also rapidly scale onsite IVR systems in a cost effective manner because we are not purchasing licenses from a third party.
Plum’s IVR systems integrate with PBX and CTI (News - Alert) systems and its browser-based management tool allows for easy configuration of phone numbers, call routing, and application configuration.Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Juliana Kenny