Plum's IVR Systems Offer Out-of-Box support of VoiceXML Scripts
August 18, 2010
By Anshu Shrivastava, TMCnet Contributor
Single-source provider of automated telephony solutions Plum Voice said that its turnkeys VoiceXML (News - Alert) IVR Systems provide complete solutions for out-of-the-box support of VoiceXML scripts and pre-built applications.
Plum Turnkey systems are built around the Plum VoiceXML IVR platform software, said company officials. The software includes a VoiceXML interpreter and operation, administration, and management utilities.
Company officials said that The Plum software suite controls a Telephony Gateway (News - Alert), which features a Linux server appliance, Intel telephony boards, and telephony protocol libraries or VoIP interfaces.
Residing in the same physical server, all the component form a turnkey Plum VoiceXML IVR Telephony Gateway. Company officials said that Turnkey systems include a full suite of administrative and reporting utilities.
Created on carrier-grade servers, optionally configured with spare drives, spare fans, and spare power supplies, Plum IVR Systems can interconnect with carrier or PBX (News - Alert) switches anywhere using a number of telephony interfaces and protocols.
Company officials said that Plum IVR Server deployments enable limitless scalability: from twenty four ports to thousands. And for critical applications, Plum Voice offers responsive engineering support 24-hours a day.
Additionally, Plum IVR Servers are built on the company’s VoiceXML 2.0-certified and 2.1-compliant platform. Company officials said that they are delivered with user’s choice of speech-synthesis and speech recognition engines several different languages.
Platform software is installed on a physical server that interfaces with telephone and/or data connections. Company officials said that various server and telephony hardware combinations are possible.
Plum delivers IVR software, systems, and expertise that companies of all sizes rely on to simplify their global communications and improve their customers' self-service experience.
Earlier this year in June, the company announced availability of QuickFuse, an intuitive cloud telephony service to create smarter voice applications.Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Edited by Juliana Kenny