Plum Voice Lowers the Cost of Managing IVR Systems
August 31, 2010
By Anuradha Shukla, TMCnet Contributor
Plum Voice, a provider of custom IVR solutions and services, has announced that it can lower the cost of managing IVR systems by supplying enterprises with centralized or decentralized IVR solutions.
Numerous Telephony platforms throughout diverse departments have been put into practice by enterprises that leverage IVR systems to resolve problems that are business unit specific as they occur.
However, Plum notes that ROI is overlooked when a company has to duplicate programming, support and operational effort to realize similar goals by utilizing different technologies. Businesses had no choice but to over invest in Telephony since multi tenancy is not supported by a lot of legacy IVR platforms.
Plum says its platform can supply an IVR solution to enterprises that’s installed by the use of centralized infrastructure or local IVR gateways that are unified via a single web-based management interface. This lessens the cost of managing IVR systems. Companies can use the investment in one resource with this model, whether operations are centralized or decentralized.
The Plum platform is simple to set up and provision. Every business unit can quickly assign phone numbers, telecommunication lines, configure network settings, and provide access to developer accounts. This platform can be integrated with one company network. It can also live on different networks that accept calls via local PBX (News - Alert) systems or telecommunication carriers.
Developers can create applications that join with any database system via standard protocols with secure partition. Since VoiceXML (News - Alert) is supported by the Plum platform, the internal resources of a company only have to use their present skill set to develop voice applications.
The Plum platform also supports a wide range of speech recognition and text-to-speech engines that can be utilized on a per account or application basis, allowing every department to add functionality on-demand.
Round the clock support is provided by Plum to all onsite IVR systems. Plum has in-house Telephony professionals that help combine the platform with any PBX system, carrier, or network.
Plum supervises all major system components following deployment. This guarantees no downtime. Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.
Edited by Juliana Kenny