IVR Featured Article
SimulScribe and Angel.com Partner for Speech-to-Text Functionality
March 05, 2008
By Stefania Viscusi, Assignment Desk Editor
Hosted, on-demand call center applications provider Angel.com is now including more speech-to-text functionality with their products and services thanks to a partnership with visual voicemail and voice-mail-to-text service provider SimulScribe (News - Alert).
The partnerships first speech-to-text functionality is in Angel.com's new Salesbyfone application and makes it possible for users to access and update Salesforce.com (News - Alert) contacts and information with a phone call.
Salesbyfone is an IVR
integration application for Salesforce.com that provides phone-based access to Salesforce.com accounts. With the offering, sales executives and other users can easily access, update, and manage key prospect information directly in Salesforce.com through voice commands.
With SimulScribe's technology, the application is able to transcribe users meeting notes and details being said over the phone within in seconds, in Salesforce.com contact records. And makes it possible to dial and send e-mails to contacts by speaking over the phone.
"SimulScribe integration is a major component of the Salesbyfone value proposition," said Michael Zirngibl (News - Alert), president and CEO of Angel.com. "The ability to access a CRM database via speech recognition, in real-time and to this degree, is unprecedented. With Salesbyfone and the transcription functionality powered by SimulScribe, on-the-go sales representatives can access virtually every capability within a salesforce.com contact record as if they were at a computer."
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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