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IVR Technology Group Unveils After-Hours Answering System, MDCall Lite
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IVR Technology Group Unveils After-Hours Answering System, MDCall Lite

December 15, 2011

  By Anshu Shrivastava, TMCnet Contributor

IVR Technology Group (ITG), a provider of intelligent voice response services and solutions, has announced the launch of MDCall Lite, a streamed line version of its after-hours automated answering system.

Company officials said that the new product was developed to serve smaller doctor practices that required less features and options.

Akash Desai, president at ITG, said that the company has been listening to customer feedback as well as the input from its sales team and decided to build a “Lite” version of the after-hours answering system. “The Lite version is aimed at smaller doctor practices, usually five or less doc practices.”

With MDCall, an automated after hours answering service, user can set up, monitor and control all from a simple, secure web interface. Company officials said that as the calls come into the system, the caller is asked to record their message for the doctor.

And, at the end of the call, the doctor is notified using the device(s) of their choice to pick up the message, according to company officials. Moreover, if attempts to reach the doctor are not responded to within a set amount of time, a predetermined escalation process takes place.

“Simple to use, accurate and reliable are the keys behind the success of MDCall,” said John Crouthamel at IVR Technology Group, adding that the user experience is consistent each and every time and the doc can listen to the emotion in the voice to help in determination of how to address the callers needs.

Since MDCall keeps a record of all incoming messages over a time period determined by the client, the program can be an excellent help with liability protection, said company officials.

Additionally, around 99 percent of the calls are answered within the first ring providing the caller with immediate service. Company officials said that the system was designed to allow call records and recordings to be downloaded into the practice Electronic Medical Record system (ERM) with the click of a mouse.

Earlier last month, Global eTelecom (GETI) entered into a new partnership with the IVR Technology Group to further enhance the functionality of ITG's IVR Pay-by-Phone (News - Alert) virtual terminal.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Tammy Wolf
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