It’s one thing for your customer service initiative to appeal to the demands of your customer base; it’s quite another when a third party recognizing the value you offer in quality customer care. In the case of IVR (Interactive Voice Response) provider Angel, three organizations within the industry recognized the company for its quality approach.
According to this Angel blog, the company’s Customer Experience Platform took bronze in the Innovation in Customer Service category at the sixth annual Stevie Awards for Sales & Customer Service. Angel is focused on providing end-users with a memorable experience, an element captured in this industry award.
The IVR provider also received a nod from INTERNET TELEPHONY magazine for its Voice for Chatter. The nod this time came in the form of a Product of the Year designation. Angel’s Voice for Chatter is a free application in the cloud that brings IVR technology to the salesforce.com social media channel.
With the Voice for Chatter tool available on the salesforce.com platform, employees are empowered to make business processes social. The voice functionality in this tool also allows employees to be more productive, easily sharing information through a voice update on their chatter feed.
"Judging this year was more difficult than ever but I am certain the winners are deserving of INTERNET TELEPHONY’s prestigious Product of the Year Award. These winners have been chosen based on the innovative solutions brought to market that have contributed to the growth of IP communications,” said Erik Linask, TMC (News - Alert) Group Editorial Director in this TMC report.
Angel’s VoiceforTwitter received its own recognition when selected as a finalist in the Appy Awards for 2012. Placed in the social networking category, VoiceforTwitter enables users to extend their social media experience, gathering more value and connecting with other members using both voice and text.
The solution kicked off the year with a bang, serving to support President Obama’s Twitter (News - Alert) 2011 Town Hall Meeting. Now, well into 2012, the IVR provider is committed to the creation of new and innovation services and solutions across the Internet and other mobile platforms that ensure enterprise customers only remain as productive and efficient as possible.
Angel is also committed to ensuring customers have the best tools on hand to create the personalized experience customers have come to expect. As 2012 continues, the IVR company will be set and ready to share further successes.
Edited by Amanda Ciccatelli