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LSI Intros Hosted Call Center Solution to Manage IVR
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LSI Intros Hosted Call Center Solution to Manage IVR

June 25, 2012

  By Madhubanti Rudra, TMCnet Contributor

Delaware’s full-service, integrated communications provider Line Systems (News - Alert) Inc (LSI) has entered the cloud-based call center market with the introduction of a hosted call center solution, which is affordably priced and designed to benefit businesses of all sizes.

A natural complement to the company’s Hosted PBX (News - Alert) (HPBX) solution, the new release marks a significant addition to the company’s already expanding cloud solution portfolio. Using the solution, the call centers are expected to maximize agent utilization, deliver customer services in a timely manner and achieve a considerable level of self-sufficiency.

LSI is a leading provider of telecommunications services to small-to-medium sized businesses as well as many Fortune 500 companies in Delaware, Maryland, New Jersey, Pennsylvania, and New York. Through wholesale agreements with Verizon (News - Alert) and a number of facilities-based carriers in the region, LSI offers a full range of voice and data products including, local dial tone, dedicated local and long distance service, voice and internet T-1s, ISDN PRIs and DSL

The new hosted call center solution comes with all the benefits and features of traditional call center. But compared to traditional premise-based solution, LSI's new hosted call center solution will enable call center managers to run their operation for a fraction of the cost and time, LSI claimed in a press release.

The beauty of the solution is: it lets the companies run and manage call centers at multiple locations and deliver seamless customer service through agents based at multiple locations.

The new hosted solution allows the LSI customers to manage all aspects of their call center, including advanced call queuing, queue management, call recording, advanced Interactive Voice Response (IVR) and auto attendant, automatic dialer, and robust reporting capabilities.

“LSI's Call Center solution gives us the tools necessary to run and manage multiple locations in a manner that allows us to offer seamless service regardless of the location our agents are working from on a given day. Our customers have busy schedules so conducting business with us needs to happen in an efficient and timely manner. LSI's Call Center solution allows us to have full visibility of our agents, pull Call Detail Reports (CDR), see how long our agents are on a call, and see what agents and skills are available in the queue for incoming calls,” Owner of Noto Insurance Advisors John Noto acknowledged in a statement.

"Our call center offering is a natural complement to our Hosted PBX (HPBX) solution as well as a key product in our ever-expanding cloud services portfolio. This solution gives our customers the power to take control and manage their call center operation and acquire the data to better analyze seasonal trends, productivity, and resource management," says Mike Miller, President and CEO for LSI. "Now, with the release of the solution, LSI customers have unprecedented access to the tools and information needed to maximize the utilization of their resources and deal with their customers in a timely manner. The level of self-sufficiency that our solution provides simply cannot be found elsewhere in the marketplace."

Few months back, Line Systems acquired all of the outstanding limited liability of Magellan Hill Technologies, LLC, a US-based a provider of telecommunications management and consultancy services to small and mid-sized business customers.

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Edited by Amanda Ciccatelli
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