Radish Systems (News - Alert) has released ChoiceView REST API for Visual IVR. The new solution is touted to transform traditional Interactive Voice Response (IVR) systems from many vendors into next generation Visual IVRs that can work with any network, phone, and most mobile devices.
Radish Systems is offering a free paper that explains how to use a Visual IVR to improve mobile customer service. The paper can be downloaded at http://www.RadishSystems.com and will help readers to learn how they can use the ChoiceView REST API.
Elaborating on the rationale of the release, Radish Systems says that IVRs cause problems for callers who search for quick and easy transactions. IVRs in Mobility also cause problems for users because of the interface and device issues resulting in a high abandonment rate. Also, complex IVRs with long phone trees fail to deliver information in an easy manner.
Thanks to a True Visual IVR, customers can instantly see menus while hearing information. The solution also allows them to tap choices on their smart device, quickly move through screens as well as receive visual and voice responses.
Radish Systems’ Visual IVRs powered by ChoiceView can reduce call time and costs, by more than half in most situations. In addition, it can increase understanding by 50 percent or more, and improve mobile user satisfaction and engagement.
“Radish Systems’ ChoiceView mobile platform and applications offer contact centers additional options to service their customers and provide innovative ways for clients to interact through live visual communications,” said Monica Tarr, SPS contact center consulting practice director. “Visual IVR provides a unique experience for smartphone users and maps caller behavior to business processes.”
Radish Systems was also in news earlier this year for enhancing ChoiceView Agent, its enterprise software, with features such as automatic rep screen pops, information encryption, local history saving, local file send, and more.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Amanda Ciccatelli