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Knowlarity Communication Unveils Super Receptionist
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Knowlarity Communication Unveils Super Receptionist

May 21, 2013

  By Anil Sharma, TMCnet Contributor

Knowlarity Communication Pvt. Ltd, a SaaS (News - Alert) (Software as a Service) provider and a pioneer of cloud telephony in India, has introduced Super Receptionist, a business phone service for public utilities that will help provide efficient customer support services 24x7 even in the face of budget cuts and low manpower, for every public services such as municipality, electricity complaints, water and other services.

Giving details, officials with Knowlarity Communication said that the citizens can also lodge a FIR through an ordinary phone with no Internet connectivity.Company officials pointed out that the heart of all the effective public utilities is the working support number which is the only contact point between the public utility company and the public. The problem faced by the public is non- responsive phone numbers at most of the time.

According to company officials, the solution provides scalable “WoW customer experience” without any major cost increments.

"We have introduced a system that allows customers to self serve intelligently. The customers can simple call any of the public utility toll free numbers and log outages, get service disruption alerts via SMS, start/stop services, pay bill, submit meter reading, make inquiries about their account balance conveniently,” said Ambarish Gupta, CEO, Knowlarity, in a statement.

Gupta said that it is really beneficial and is immediate costs are kept on a tight leash, services are scaled almost immediately and peak hours are transitioned smoothly.

Super Receptionist, company officials said, is uniquely positioned to help public utility companies and departments allowing them to provide enhanced customer experience with the help of intelligent communication systems and innovative contact center solutions. The cost requirement is minimal as there is no CAPEX involvement.From perspective of public, every call is attended by a real person or system so one can call 24x7 to solve one's problem related to public utilities and every call is recorded and tracked.

Super Receptionist is completely integrated all major CRM (customer relationship management systems) and ERP (enterprise resource planning) system providers such as Sales Force, Zoho (News - Alert), Freshdesk, Zendesk etc.

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