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March 24, 2011

Knowledge Management: RightAnswers Cracks List of 100 KM Companies That Matter

By David Sims
TMCnet Contributing Editor


It’s always good to be in the Top 100 of anything. That’s where KMWorld put RightAnswers (News - Alert). The industry journal serving the Knowledge Management space recognized RightAnswers as one of “100 Companies that Matter in Knowledge Management” recently.

“I like the space we are in,” said the RightAnswers blogger in response to the honor. “It is squarely focused on providing organizations that specialize in supporting fellow employees, students, and customers with a knowledge platform solving the issues of today and just as important, addressing the challenges of tomorrow.”

TMC’s (News - Alert) Juliana Kenny wrote that Hugh McKellar, editor-in-chief at KMWorld, said “RightAnswers’ inclusion on KMWorld’s 2011 list is based on the breadth and impact of its innovations to meet specific customer needs while adding true value to its entire chain of constituencies. The firms on this list are true solution providers that are dedicated to understanding what their customers need.”

Company officials said being listed as one of the KMWorld 100 Companies that Matter in Knowledge Management “is a reflection of our diverse, global user community of over 500 clients and nearly 5 million end users, our platform, and the great results our clients achieve.  Behind these results, is our technology, the services we offer, and the best practices we promote, as well as our constant collaboration with and listening to our clients.”

A couple months ago TMC’s Janice McDuffee wrote that outsourcing specialist CompuCom Systems “has turned to RightAnswers for customer service using the knowledge management company’s ITIL-certified Unified Knowledge Suite (UKS).”

In response to an expanding service desk, McDuffee said, “CompuCom made the switch in an effort to provide more options for its clients for self-resolution and access to information. RightAnswers is known for its services in knowledge management, self-service and knowledge base development, and UKS was developed specifically for internal support to keep companies updated on changing service needs in addition to rapid problem-solving.”

“RightAnswers is a key component in our service desk and helps us deliver the highest level of support to our clients,” CompuCom Vice President and General Manager Integrated Shared Services, Mike Keogh said at the time.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Juliana Kenny

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