May 11, 2011
Knowledge Management Provider RightAnswers Mobilizes Support Solution
TMCnet Web Editor
As a leading provider of knowledge management, self-service, and knowledge base development, RightAnswers (News - Alert) has recently launched a mobile extension to its Unified Knowledge Platform product. The platform, its flagship solution, is called RightAnswers Mobile, and allows customers to access answers from their smartphones and other mobile devices.
Both users and customers can access answers in a real-time way with the RightAnswers Mobile solution. Jeff Weinstein, president and CEO of RightAnswers, stated, “With the proliferation of smart phones and other mobile devices support organizations will benefit with increased self-service usage and higher satisfaction levels by offering their users access to knowledge via these devices.”
The solution automatically recognizes devices in use, as well as customizes the view and output for said devices. Weinstein continued, “We are excited to not only provide this access but offer the full capabilities of our portals and integrations from smart phones and mobile devices.”
Delivering knowledge services through mobile devices gives customers access to the answers they need at the moment they need it. The RightAnswers Self-Service and Analyst/Agent solutions include functionality which maintains service desk and CRM/Call Center integrations.
The mobile service can also be integrated into existing mobile applications to provide all functionality within those applications.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny