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TransNexus Helps FUSE3 Communications Achieve Affordable Call Routing


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May 24, 2011

TransNexus Helps FUSE3 Communications Achieve Affordable Call Routing

By Tammy Wolf, TMCnet Web Editor

When connecting calls between carriers, regions, countries and even callers, cost is always a primary factor and concern. Companies are constantly trying to lower their communications cost so they can focus on increasing profits where it truly counts.

Least cost routing solutions provider TransNexus (News - Alert) had just the resolution for FUSE3 Communications, an information technology solutions provider that sought a cost-effective and efficient method of managing its call routing capabilities.

Following the experience with TransNexus, FUSE3 Communications shared with TMCnet how the company came to achieve an affordable call routing system. The interview is below.

TMCnet: Please tell us about FUSE3 Communications and the solutions it offers.

An IT solutions provider, FUSE3 Communications designs, implements and maintains enterprise-quality, scalable IT infrastructures and solutions that boost business productivity and optimize performance and availability. Whether it’s IT support, consulting, outsourcing, procurement or a complete infrastructure design, FUSE3 aims to advance our customers’ businesses.

TMCnet: What caused FUSE3 Communications to seek out least cost routing solutions? What result was FUSE3 Communications looking to achieve?

We sought out a least cost routing solution due to our rising costs associated with our minutes of usage. We would add additional peers and attempt to manually route calls to the lowest provider, but this manual process proved to be very time-consuming and would have to be repeated with every rate change. Very little savings was ever measured with this method.

We were looking to achieve the ability to add an additional provider or updated rate table and have the routing system make the decision based on lowest cost.

TMCnet: In FUSE3 Communications’ search for a provider, how did TransNexus appeal to FUSE3 Communications and why was it the perfect fit?

TransNexus was recommended to us by one of our upstream providers and our SBC manufacturer Acme Packet (News - Alert). The appeal of TransNexus started with my first e-mail into their sales department, it was answered promptly and by a very knowledgeable sales representative. After a number of presentations and system demonstrations, I was more than convinced it was the right solution.

TMCnet: Please tell us about FUSE3 Communications’ experience with working with TransNexus and the process of implementing the solutions.

The TransNexus team has been a pleasure to work with. The implementation process was very well-documented and thoroughly discussed. We worked with a single implementation engineer throughout the entire process, and his knowledge in the industry and best practices was a definite plus.

TMCnet: Since deploying TransNexus’ solutions, how has FUSE3 Communications benefited? What was the ultimate result?

Since deploying TransNexus, we have been able to significantly reduce the time involved in adding additional voice peers and customer endpoints. In addition, our minutes of usage costs reduced significantly. Our ultimate result was a central system used to control call routing, measure call quality and performance, and provision new customer endpoints.

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Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell

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