TransNexus (News - Alert) is a company that provides a variety of different services. Not only does TransNexus have expertise in least cost routing, it also specializes in fraud detection, number portability and quality of service. And, on top of these solutions, the company also enables faster and more efficient VoIP services.
Using its expertise in VoIP management software, TransNexus has deployed a much faster class 4 wholesale routing and reporting utility for Shah Communications, a company that had previously dealt with many difficulties related to the quality of services in its network.
Shah had been facing customer complaints that stemmed from poor network performance and dropped calls. It was also dealing with system outages whenever the database was burdened with a heavy load, which was quite often. The company needed a faster and more comprehensive class 4 wholesale routing and reporting platform, so it turned to TransNexus’ Routing, Operations and Billing Support System (ROBSS), which features the OSPrey routing server and NexOSS software.
“Instead of losing time on troubleshooting, the TransNexus product brings up a real time notifications, so we know what’s going on with providers,” stated Kamal Shah, CEO of Shah Communications. “I see all my statistical data right on the screen. When a client calls with an issue, we actively know it and are working there. We never had this kind of internal and outer insight with all our earlier deployed products. In addition, the TransNexus solution is affordable.”
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Edited by Allison Boccamazzo